At your side to enhance your hosting experience

As a holiday home owner, you are subject to the following administrative procedures:

1. Obtain a planning permit when converting a residential property into tourist accommodation

All tourist accommodation is subject to the requirement to obtain a planning permit since the entry into force of the Borsus Decree in November 2022, in order to officially record the change in its planning designation. However, for properties that were recognised, declared and operating before November 2022, the planning regularisation process is postponed until the renewal date of the operating permit.

2. Register your tourist accommodation activity with the CGT (General Tourism Office)

The Walloon Tourism Code requires this declaration to meet four additional conditions:

- Hold a fire safety certificate or simplified safety inspection;

- Have no criminal record;

- Have "civil liability" insurance;

- Not offer stays shorter than one night.

It should be noted that only recognition is mandatory. The classification proposed during the recognition process entirely at the owner’s discretion, depending on their marketing strategy.

3. Obtain an operating permit from your municipality

All the steps mentioned above are required before an operating permit can be obtained. Some municipalities require compliance with additional local regulations as part of the permit application process. These local regulations may include extra requirements, such as having a person responsible for the property living nearby, or ensuring that sufficient parking spaces are available based on the accommodation capacity.

One of Ardenne Résidences’ priorities is to build long-term relationships based on trust with all our partners, including both property owners and guests.

When considering the integration of a new holiday home into our portfolio, we ensure that several criteria are met, including:

- The owner’s willingness to establish a trusted partnership with Ardenne Résidences. This partnership does not necessarily have to be exclusive.

- TThe character of the property and the care taken in maintaining it. Every holiday home added to our portfolio meets our standards in terms of location, surroundings, hospitality, style, cleanliness and facilities.

- The alignment between the owner’s legitimate expectations regarding pricing and market expectations. An appropriate pricing strategy ensures an optimal return on investment and contributes to easier management of your property.

Our ambition is to build a brand together, day after day, where every partner comes out a winner.

The commission charged by Ardenne Résidences is a fixed percentage applied exclusively to the rental income. Accommodation-related costs, such as energy, cleaning, taxes and additional services (bed linen, etc.), are not included in the commission calculation.

Our remuneration model differs from online platforms, which generally charge a lower percentage commission, but apply it to a higher total amount (in absolute value).

The commission percentage charged by Ardenne Résidences is also adjusted according to the rental value.

Our commission covers all services provided by our team.

Ardenne Résidences does not charge any subscription fees or additional charges for ancillary services. We operate on a “no cure, no pay” basis.

The inclusion of new accommodation in our offer reflects our commitment to providing the resources needed for its success.

Our priority is not to increase the number of properties we manage, but to deepen our collaboration with each of our partners

Ardenne Résidences' carefully selected offering benefits from excellent visibility, close monitoring, personal support and continuous optimisation, helping to build and sustain rental performance over time.

First pillar: Clarity and transparency

Owners expect guests to respect their property. In return, guests expect their stay to live up to the experience promised to them.

Both the visual content (photos, 3D tours and videos) and the factual, atmosphere-focused descriptions help ensure that the guest experience matches expectations from the very beginning. A realistic, personal and detailed presentation of each property helps establish a mutually respectful relationship.

The transparent sharing of guest experiences through reviews, together with the responses provided — both by the owner, in terms of improving the property, and by Ardenne Résidences, in terms of communication — plays an important role in fostering respect. Guests who know that their feedback is valued feel more responsible, thanks to the “trust-based relationship” created between all parties through this transparency.



Second pillar: Prevention

Ardenne Résidences provides a clear framework through rules and procedures for both owners and guests. This framework is designed to protect the interests of all parties acting in good faith and, where necessary, to help establish responsibility based on evidence. House rules and property condition reports are key elements in achieving this goal.

The quality and consistency of Ardenne Résidences’ portfolio, combined with its market positioning and communication strategy, help significantly reduce overall risks.
Every booking request is carefully reviewed to minimize rental risk. Furthermore, no invoice or booking payment will be processed without explicit approval from our team.



Third pillar: Corrective intervention

Meeting guests on the day of arrival is essential for us to build a strong relationship from the very beginning.

As a property owner and partner of Ardenne Résidences, you can count on our full commitment, including:
- Remind guests of the rules and expectations regarding respectful behaviour;

- Ask them to adjust any inappropriate behaviour;

- Take appropriate action where necessary, including possible termination of the stay;

- Ensure that any dispute is resolved.

Corrective intervention, whether carried out remotely or on site, remains exceptional thanks to the effectiveness of our preventive approach.