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Frequently Asked Questions
All questions
Frequently Asked Questions
What do the stars and half-stars in the property descriptions represent?
Energy: fixed price or estimates?
Number of persons and options
How can I tell if a holiday home is actually available?
Can I place an option on a holiday home?
Can I visit a holiday home before making a reservation?
Can I bring my pet?
Can we exceed the maximum capacity of the house?
Are the houses on the site suitable for people with reduced mobility?
What are the different steps involved in an online booking?
Is it possible to make my reservation by phone?
What should I do if I have forgotten my login details/password?
Will I receive a rental agreement?
When and in what form does the security deposit payment take place?
How can I pay the rental amount and the fees payable in advance?
Am I liable for any costs other than the rental amount during my stay?
How are energy costs calculated?
How can I pay for a last-minute reservation?
May I have the address of a holiday home?
When will I receive my stay ticket and itinerary?
What do I absolutely need to bring?
Should I bring my bed linen?
Should I bring my bath towels?
Should I bring my kitchen linen?
How does the handover of the keys take place?
What time can I arrive on site?
What should I do if I arrive late?
Can I clean a holiday house myself?
What time should I leave the holiday home?
Can I charge an electric vehicle during my stay?
When will the deposit be refunded?
Is it possible to make a reservation as a company?
Where can I find information about the seminar room and its facilities (internet, projector, etc.)?
Can Ardenne Résidences help us find a caterer or organize activities on site?
I would like to cancel or interrupt my stay, what happens next?
I can subscribe cancellation and interruption of stay insurance through Ardenne Résidences. What is it? What does it cover?
How can I make use of the insurance subscribed through Ardenne Résidences?
I can subscribe "Damage to Rental Property " insurance through Ardenne Résidences. What is it? What does it cover?
I purchased the insurance through Ardenne Résidences. How can I make a claim?
I didn't purchase the insurance through Ardenne Résidences. What's happens then?
What are the current rules for staying in the Ardennes? UPDATE 30/11