Ardenne Résidences is informed of any damage identified by the person responsible for the holiday home.

Once we receive notification, we will send you a form in which you will be asked to describe the damage as well as its causes and circumstances in which it occured.

At the same time, the person responsible for the holiday home will provide us with details of the reported damage.

As soon as we have received this information, your file will be forwarded to AXA Assistance who will inform you of the next steps.